Planet IT Management Introduction: Here at Planet Solutions we have launched a new service to monitor, manage and support computer networks. Computers and computer networks have become essential parts of any corporation. Like any other equipment they need to be maintained and kept in healthy condition in order to get the best out of them. Why should I Choose 24/7 Monitoring? Benefits of 247 Monitoring: Businesses rely on the smooth functioning of their IT equipment to function effectively. For small to medium size businesses who cannot afford to have IT staff in house, it makes economic sense to out source the monitoring and management of their IT activities to Planet Solutions, a company who can provide a world-class service backed by the stability and knowledge of a pool of technical experts. Leaving your IT infrastructure in hands of Planet Solutions means that you will receive proactive IT support, your network will be monitored 24/7 and your server and desktops will be updated with the latest security patches. With our 24/7 monitoring package we also offer free Antivirus for an unlimited number of machines in your network. Low Cost Solution Proactive Network Management Unlimited Remote Support Free Antivirus for Server and Desktops Unique Features of Planet Solutions 24/7 Network Monitoring: Network monitoring services offered by other companies are usually carried out by software or a machine. The uniqueness of our 24/7 Monitoring is that your network will be monitored and maintained 24/7 by a team of highly skilled technical staff allowing your organization to focus on its core-business. Our 24/7 service provides a list of White and Blacklisted patches (Critical security patches for Microsoft OS and applications) drawn up after conducting Internet research and testing patches on test beds. Hence we only employ patches which have been tested on machines in our labs. Humans monitor your network Software/Agents send alerts to our Network Operation Centre Patches tested  before installation Cost: If you would like to know more about our 24/7 monitoring package, then please email us for an information pack. You can also contact us by email or phone to discuss any particular needs your business may have.   Further Information: Scope of Services Planet Solutions’ 24/7 monitoring and maintenance service covers desktops, servers and network devices. Below is the list of tasks which will be carried out on a routine basis. Remote Desktops Monitoring and Management: Desktops will be maintained through a preventive maintenance service which is designed to proactively and regurarly maintain the most troublesome areas of desktop management such as virus problems, spyware issues and patching. It is a highly unobtrusive and performed as a background service. The services performed under Total Desktop Care are: Anti-Virus Management Spyware Management Temporary File/Internet Debris Removal Patch Management Remote Server Monitoring: We provide a 24/7 monitoring and analysis based on alerts and early warning data received from the monitoring software installed on the server. Typically any server monitoring tool generates between 9-20 alerts per day per server. Under Server Monitoring our engineers watch the alerts, analyze them and refer any issues to a Network Operation Centre (NOC) where they are resolved. With our 24/7 monitoring service our engineers do not need access behind the client’s firewall or to the servers being monitored. The alert analysis is performed using remote diagnostic software permitting the engineers at the NOC to get sufficient diagnostic information to process alerts being received. Server monitoring covers the following: 24/7 monitoring and analysis Anti-Virus Monitoring Backup Monitoring Patch Management Early Warning and Preventive Alerts for: Hardware (memory, disk, RAID and UPS) Microsoft Windows 2000 and above Active Directory Linux Microsoft Exchange 2000 and above Microsoft SQL Server 2000 and above Citrix Metaframe Antivirus   Remote Server Care  This is a complete, 24/7 server monitoring, remediation, maintenance and management solution. On a best effort basis, our engineers monitor and troubleshoot server problems based on alerts and early warning information received from the software/agent as well as troubleshooting requests received from the client. Remote Server Care covers the following: 24/7 monitoring and troubleshooting (on a best effort basis) Anti-Virus Management Backup Management Patch Management Service Pack Installation Early Warning and Preventive Maintenance for: Hardware (memory, disk, RAID and UPS) Microsoft Windows Server Active Directory Linux Microsoft Exchange Microsoft SQL Server Microsoft Small Business Server Citrix Metaframe Anti-Virus Monitoring of Network Devices Planet Solutions provides monitoring via SNMP and troubleshooting of network and hardware devices such as switches, routers, UPSs. Monitoring and Proactive Maintenance Details: Network Monitoring and reporting                                  Remote response time within 24 hours  On-site   response time within 48 hours  Network monitoring (7 x 24 x 365) yes  Server Availability checks yes  Service Availability monitoring yes  Event log monitoring yes  Back-up log checks yes  Anti-virus log checks yes  Monitoring like: yes  DNS (Domain Name System) yes  DHCP (Dynamic Host Configuration Protocol) yes  TS (Terminal Services) yes  Exchange yes  SQL yes  Monitoring custom  performance parameters yes Proactive Network Management  Escalation & basic fixes yes  Server health check and  analysis of key trends yes  Patch Assessment & management yes  Service pack updates yes  Log maintenance (both OS and Exchange) yes  Virus definition & prevention yes  Server tuning & cleaning yes Reactive Network Support yes  Telephone support related to server issues or application issues yes  Remote Priority Response yes  Onsite Priority Response yes PC / Desktop Care    Patch management yes  Anti-virus checks & scanning yes  Temporary File Deletion & Machine Cleaning yes  Spyware Detection & Removal yes  PC Backup & Monitoring of Backup yes  Telephone Support yes