Planet Solutions offer their clients the following options for
purchasing support hours in advance with service priority. These
Packages are designed to deliver the right level of support, at the
right place, to meet your specific needs.
Package Features
- Priority Technical support is provided by telephone, remote access (online support) and/or onsite support
- First we will respond by online support within 1 day and when it is required we will set up an onsite support visit within 2 working days
- During the period of the package you may report any problem, using the hours you have, whenever you need to
- Free phone and email support
- No callout charge (Please refer to policies section)
- For onsite visits the minimum charge will be one hour per call.
Charges (Per system)
| Maintenance and Support Package | Number of Hours Onsite, remote or mixed
| Charge per Hour | Total Price | Advanced
| 24 onsite OR 48 remote
| £ 50
| £ 1200 | | Intermediate | 12 onsite OR 24 remote
| £ 53 | £ 636 | | Standard | 6 onsite OR 12 remote
| £ 55 | £ 330 |
None of our prices include VAT & CARRIAGE and may change without notice
• Subscribers can convert "Onsite Hours" to "Remote Hours" at a ratio of 1 Onsite Hour: 2 Remote Hours
• Hours can be topped up whenever needed
• Payment to be made in advance
• Remote support charges on half an hour base
• Onsite support charges on hourly base
Policies
- Planet Solutions assumes no responsibility for any incidental,
consequential, or other damage arising from a hardware or software
failure during or after our services
- The cost of any parts which may be needed to repair the equipment are additional and not included in the service charge
- No callout charge for clients in the following post code districts:
- W3, W4, W5, W12, TW7 or TW8.
- Callout charges will apply for any area not included in the above
for which special arrangements will be made on a case-by-case basis.
- Regular callout charge is £60 when applies.
- This package would cover all the systems which are included in the contract list of equipment.
- All prices exclude VAT and are subject to change without notice
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