Gold Support Package at planet solutions
Planet Solutions offer their clients the following options for purchasing support hours in advance with service priority. These Packages are designed to deliver the right level of support, at the right place, to meet your specific needs.
Package Features
- Priority Technical support is provided by telephone, remote access (online support) and/or onsite support
- First we will respond by online support within 1 day and when it is required we will set up an onsite support visit within 2 working days
- During the period of the package you may report any problem, using the hours you have, whenever you need to
- Free phone and email support
- No callout charge (Please refer to policies section)
- For onsite visits the minimum charge will be one hour per call.
Charges (Per system)
| Maintenance and Support Package | Number of Hours Onsite, remote or mixed |
Charge per Hour | Total Price |
| Advanced |
24 onsite OR 48 remote |
£ 50 |
£ 1200 |
| Intermediate | 12 onsite OR 24 remote |
£ 53 | £ 636 |
| Standard | 6 onsite OR 12 remote |
£ 55 | £ 330 |
•   Subscribers can convert "Onsite Hours" to "Remote Hours" at a ratio of 1 Onsite Hour: 2 Remote Hours
•   Hours can be topped up whenever needed
•   Payment to be made in advance
•   Remote support charges on half an hour base
•   Onsite support charges on hourly base
Policies